Last updated: 03/02/2026

1. Introduction

This privacy policy describes how MAISON FEEL GOOD collects, uses, stores, and protects the personal data of users of the website www.maisonfeelgood.com.

MAISON FEEL GOOD attaches particular importance to respecting privacy and is committed to processing personal data in accordance with:

• the General Data Protection Regulation (GDPR – EU 2016/679),
• applicable data protection regulations,
• and international best practices in privacy.

2. Data Controller

Data Controller:
MAISON FEEL GOOD
Head office: Madagascar

Contact:
Email: customercare@maisonfeelgood.com

3. Personal data collected

We may collect the following data:

a) Data provided directly by the user

• First name and last name
• Email address
• Phone number
• Shipping and billing address
• Information communicated via contact forms or during an order

b) Data collected automatically

When browsing the website:

• IP address (partially anonymized)
• Device type, browser, operating system
• Pages visited, duration of visit, interactions
• Traffic source

This data is collected via measurement and tracking tools (see section 6).

4. Purposes of processing

Personal data is collected for the following purposes:

• Order and delivery management
• Customer relationship management
• Responding to requests via forms or email
• Improving user experience
• Website performance analysis
• Marketing and advertising actions (with consent)
• Compliance with legal and regulatory obligations

5. Legal basis for processing

Data processing is based on:

• the performance of a contract (order, delivery),
• user consent (cookies, marketing),
• legitimate interest (security, site improvement),
• applicable legal obligations.

6. Tracking tools and cookies

a) Google Analytics

The website uses Google Analytics, a web analytics service provided by Google LLC, to measure website audience and performance.

The collected data is anonymized as much as possible and does not allow direct identification of a user.

b) Meta Pixel (Facebook / Instagram)

The website uses the Meta Pixel to:

• measure the effectiveness of advertising campaigns,
• create custom audiences,
• offer tailored advertising content.

These tools are activated only after the user's consent, via the cookie banner.

7. Cookies

The website uses cookies:

• strictly necessary for the website's operation,
• for audience measurement,
• for marketing and advertising.

The user can:

• accept or reject non-essential cookies,
• change their preferences at any time.

For more information, please consult our Cookie Policy.

8. Recipients of the data

Personal data may be transmitted to:

• Shopify (e-commerce hosting and management),
• technical and marketing providers,
• secure payment services,
• analytics and advertising tools (Google, Meta).

These providers act as data processors and are subject to confidentiality obligations.

9. Data transfer outside the European Union

Some data may be transferred outside the European Union (particularly to the United States via Google and Meta).

These transfers are governed by:

• standard contractual clauses,
• or protection mechanisms recognized by regulations.

10. Retention period

Personal data is retained:

• for the period necessary for the purposes for which it was collected,
• in accordance with legal obligations,
• or until the user withdraws consent.

11. User rights

In accordance with the GDPR, the user has the following rights:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to object
• right to data portability

To exercise these rights, the user can contact: customercare@maisonfeelgood.com

12. Data security

Maison Feel Good implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data.

13. Policy modification

This privacy policy may be modified at any time to remain compliant with legal and technical developments.
The update date will be indicated at the top of the page.

14. Contact

For any questions regarding personal data protection: customercare@maisonfeelgood.com